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Contact Us

General Information

For general inquiries, shipping, payments/billing, auto-refill scheduling, or any other account-related questions, please email us at Support@charliemedical.ca using the email associated with your charlie account.

Customer Support Hours: Mon – Fri, 9:30am – 5:30pm EST

Medical questions

For any medical-related questions, it’s best to talk directly with the prescribing practitioner who knows your health needs. Simply go to the ‘My Treatments’ page in your charlie account and send a message to the practitioner for your specific prescription.

Pharmacy Contact Information

Silver Scripts Inc.
Licensed by Ontario College of Pharmacists
Accreditation #308397
Pharmacy Manager: Ludmilla Queiroz
5040 Mainway Unit 2, Burlington, ON L7L 5Z1
Hours: Mon – Fri, 9:30am – 5:30pm EST

Not Sure Who To Contact?

Please reach out to Customer Support atsupport@charliemedical.ca